Welcome to Sky Holiday!

We are excited to have you on board as a host. This guide will walk you through the steps of registering, listing your property, and maintaining a safe, clean, and legally compliant rental.

Please read this guide carefully to ensure you’re fully prepared to offer the best experience for your guests.

Sky Holiday provides a platform to connect hosts with guests. However, we are not responsible for property damage, disputes, or any other issues arising between guests and hosts. Therefore, hosts are expected to follow the guidelines outlined here and ensure a smooth, respectful, and legally compliant hosting experience.

Host Registration Process

Sign Up and Create Your Account

To begin, you must create an account on Sky Holiday. During the sign-up process, you’ll need to provide basic details such as:

• Name
• Contact information
• A secure password for your account

Once you have completed the registration, you will be required to accept our Terms and Conditions and Cancellation Policy, which govern your use of the platform.

Identity Verification

For your security and to prevent fraud, all hosts are required to undergo a verification process:

• Upload a clear photo of your face.
• Submit a valid, government-issued ID (e.g., passport or national ID card).

This verification process may take 3 to 5 business days. Once your account is verified, you’ll be notified via email, and you can begin listing your property.

Listing Your Property

Property Details.

Once your identity is verified, you can list your property. Be sure to provide accurate and up-to-date information, including:

• Property type (e.g., apartment, house, room)
• Number of rooms, bathrooms, and other amenities
• Property location and nearby attractions

Property Images

Upload high-quality images that clearly represent your property. These images should include:

• Clear, bright photos of the property’s interior and exterior
• Pictures of common areas, bedrooms, bathrooms, and outdoor spaces

Only show images of the property and its surroundings, no stock photos or misleading representations

Insurance and Legal Requirements

Insurance Coverage

As a host, it is your responsibility to secure appropriate insurance for your property. Sky Holiday does not provide property or liability insurance.

We strongly recommend that you have:

• Property insurance: To cover any damages to the property.
• Liability insurance: To protect you in case a guest is injured during their stay.
• Tenant insurance (if applicable): To cover damages caused by tenants.

If you are renting a property that you do not own, you must have written permission from the property owner to list it on Sky Holiday. Subletting without permission is prohibited.

Tax and Legal Compliance

You are responsible for adhering to local regulations, including tenant registration and tax reporting.
Ensure your property is compliant with the law in your country and that you are paying the relevant taxes on the income generated through Sky Holiday.

Host Responsibilities

Safe and Clean Environment

As a host, you are responsible for ensuring that your property is a safe, clean, and welcoming environment for guests. This includes:

• Regular cleaning: Clean your property thoroughly between guests, including bathrooms, kitchens, and common areas.
• Maintenance: Ensure that all equipment, fixtures, and appliances are in good working condition.
• No surveillance cameras inside the property for guest privacy (outdoor security cameras are acceptable).

Property Access and Guest Privacy

• No unauthorized entry: You must respect the privacy of your guests. You cannot enter the property without their permission, unless there is an emergency (e.g., a plumbing issue, electrical problem).

Guest identification: It’s good practice to meet your guests in person upon check-in to verify their identity before giving them access to the property.

Emergency Situations

Be available for emergency repairs: You must be available to respond promptly to any emergency situations (e.g., plumbing leaks, electrical failures, heating issues).

Emergency contact details: It’s essential to provide guests with a list of emergency contact numbers including:

• Local police
• Ambulance
• Fire department

Make sure these contact numbers are easily visible in the property.

Deposit and Property Policies

Security Deposit

If you choose to collect a security deposit from your guests, the details of the deposit must be clearly outlined in the property listing. This includes the amount, payment process, and conditions under which the deposit may be withheld.

The deposit should be used to cover any property damage caused by the guest during their stay. In the event of damage, the host is responsible for assessing the damage and providing evidence of the cost before deducting any amount from the deposit.

If no damage occurs, the full deposit will be returned to the guest after check-out, typically within 7 days.

Clear Property Policies

Hosts must include clear, concise house rules in the property listing, and these rules must also be visible inside the property. The rules should cover:

• Quiet hours and noise policies to respect neighbours
• Smoking and alcohol policies
• Pet policies (if applicable)
• Check-in/check-out procedures
• Cleaning and trash disposal guidelines

Cancellation and Refund Policy

As a host, you must follow Sky Holiday’s cancellation policy (which is detailed on the cancellation page).

Host Cancellations

• If a host cancels a reservation regardless of the time frame, the guest will receive a full refund, including the 8% administration fee.
• Frequent cancellations are detrimental to your reputation as a host. If cancellations become a problem, your property listing may be suspended.

Respect for Neighbours and Community

Quiet Hours

It’s essential to establish quiet times within the property and ensure guests are aware of them. These should be reasonable hours, typically 10 PM to 7 AM, to respect the surrounding neighbourhood.

You must clearly display quiet hours in both the property listing and at the property itself. Ensure your guests are aware of the need to respect the neighbours, especially regarding noise levels during the night.

Property Access and Guest Interaction

Keys and Access

You must provide at least one set of keys to the guest, ensuring they have full access to the property during their stay. If you’re not present during check-in, you may need to arrange key delivery or use a key lockbox.

Always have a spare key available in case of emergencies, such as if a guest loses the key.

Meet and Greet

Whenever possible, meet your guests in person upon arrival to welcome them and ensure they understand how to access the property.

This is a great opportunity to verify their identity and provide them with important details about the property and the neighbourhood.

Host Accountability

Sky Holiday does not take responsibility for disputes, damages, or incidents between hosts and guests.

Hosts are fully responsible for any property issues, damages, or other concerns that arise during a guest’s stay.

Ensure clear communication: Keep the lines of communication open with your guests, answering their questions or addressing concerns promptly.

Compliance with Sky Holiday Standards

By listing your property on Sky Holiday, you agree to adhere to our platform’s standards.

We perform regular inspections and audits to ensure that the properties listed meet our guidelines.

Non-compliance could result in your listing being suspended or removed.

Conclusion

We appreciate you joining the Sky Holiday community!

By following these guidelines and ensuring you meet the necessary legal and safety requirements, you can create a positive and memorable experience for both you and your guests.

If you have any questions, feel free to reach out to our team, and we’ll be happy to assist you.

Thank you for being a responsible and professional host, and we wish you many successful bookings!