How to Get Help:

For Booking or Property Issues:

Guests and hosts are encouraged to resolve any concerns directly with each other using the platform’s messaging system. Sky Holiday does not intervene in guest-host disputes.

For Fraudulent Activity or Suspicious Behaviour:

If you suspect fraudulent activity or notice any suspicious behaviour on our platform, please contact us immediately at:

Email: fraud@skyholiday.es

Please include the following in your email:

• A detailed description of the incident or activity you are reporting
• Any relevant screenshots or supporting evidence
• The user(s) involved (guest, host, or both)

We take all reports of fraud seriously and will investigate them promptly.

For Complaints or Serious Issues:

If you have a significant concern that cannot be resolved directly with the host or guest, you may reach out to us via email:

Email: complaints@skyholiday.es

Please note that Sky Holiday is not responsible for resolving disputes between hosts and guests, and we strongly encourage users to follow the Help Centre guidelines to resolve issues on their own.

For Technical Issues with the Platform:

Please ensure that your issue isn’t covered in the Help Centre first. If it isn’t, and you need assistance with the platform, you can send a request to:

Email: support@skyholiday.es

(Please note: We are not offering full customer support, but we’ll help resolve technical issues that prevent platform access or functionality.)

Please Note:
Emails for non-fraud related inquiries may take longer to respond , as we do not offer full customer support.